MAYEXPRESS 马来西亚本地派送服务公司，自公司成立初忠是打造成为马来西亚具有个性与科技相结合的本地派送服务公司， 专注于优化改善服务水平，价格水平及售后服务水平。我们为客户提供仓储，运输及代理报关等增值服务。
|KOTA KEMUNING -- ( HQ )|
|NO 30 JALAN ANGGERIK 31/47 SEKSYEN 31, KOTA KEMUNING, 40460 SHAH ALAM, SELANGOR|
|BANGI -- ( BGI )|
|50 JALAN 2 TAMAN LEMBAH MEWAH 43000 KAJANG|
|CHERAS -- ( CRS )|
|NO 36, JALAN JEJAKA 9, TAMAN MALURI, 55100 KUALA LUMPUR|
|KLANG -- ( KLG )|
|NO 30 (GROUND FLOOR), JALAN KASUARINA 6/KS07, BANDAR BOTANIC, 41200 KLANG, SELANGOR|
|PUCHONG -- ( PCH )|
|NO 56, JALAN PUTERI 2/4, BANDAR PUTERI PUCHONG|
|PUDU -- ( XPU )|
|NO 207 JALAN PUDU 55100, KUALA LUMPUR|
|SETAPAK -- ( STP )|
|16, JALAN 2/50C, OFF JALAN GENTING KELANG, 53300 KUALA LUMPUR|
|SHAH ALAM -- ( SHM )|
|G-01-10 JALAN SM 2, TAMAN SUBANG MAS, 40150 SHAH ALAM, SELANGOR|
|SUBANG JAYA -- ( USJ )|
|NO 9 (GROUND FLOOR), JALAN USJ 21/11, 47630 SUBANG JAYA, SELANGOR|
|ALOR STAR -- ( AOR )|
|223, JALAN MERAH 3, KAMPONG BERJAYA, 05150 ALOR SETAR, KEDAH|
|BUTTERWORTH -- ( BTW )|
|3314, GROUND FLOOR, JALAN MAJU, TAMAN BERJAYA SETIA, 14000 BUKIT MERTAJAM, PULAU PINANG|
|KAMPAR -- ( KMP )|
|NO 405, JALAN PERAK 4, TAMAN BANDAR BARU, 31900 KAMPAR, PERAK|
|KANGAR -- ( KGR )|
|223, JALAN MERAH 3, KAMPONG BERJAYA, 05150 ALOR SETAR, KEDAH|
|PENANG -- ( PEN )|
|THE PALAZZIA, 97-1-2, JALAN BUKIT GAMBIR, 11700 GELUGOR, PULAU PINANG|
|PERAK -- ( MAYIPH )|
|18,JALAN DESA AMPANG 16, TAMAN RASI AMPANG , 31350 IPOH PERAK|
|PERAK -- ( IPH )|
|17, JALAN FOO YET KAI, 30300 IPOH, PERAK|
|05-2411800 / 05-2553668|
|RAWANG -- ( RWG )|
|NO 2B-1-11 , JALAN RAWANG MUTIARA 3, RAWANG MUTAIRA BUSINESS CENTRE, 48000 RAWANG, SELANGOR|
|SEKINCHAN -- ( SKC )|
|26, JALAN MENTERI, PEKAN SEKINCHAN, 45400 SEKINCHAN, SELANGOR|
|SETIAWAN -- ( XTW )|
|NO 71, PERSIARAN PM 2/4,PUSAT BANDAR SERI MANJUNG SEKSYEN 2, 32000 SETIAWAN, PERAK|
|SUNGAI BULOH -- ( SBL )|
|NO 37-G JALAN MUSTARI AM U5/AM SEKSYEN U5, 40150 SHAH ALAM, SELANGOR|
|SUNGAI PETANI -- ( XSP )|
|NO A26, LORONG 11/1B, TAMAN BANDAR BARU PKNK, 08000 SUNGAI PETANI, KEDAH|
|TAIPING -- ( XTP )|
|NO 58, MARKER ROAD, 34000 TAIPING, PERAK|
|TANJUNG MALIM -- ( TGM )|
|68 JALAN BESAR HULU BERNAM, TAMAN PAIK SIONG, 35900 HULU BERNAM, SELANGOR|
|TELUK INTAN -- ( TIN )|
|75A INTAN BARU JALAN CHANGKAT JONG 36000 TELUK INTAN PERAK|
|ALOR GAJAH -- ( AGH )|
|NO 27, JALAN MP3, TAMAN MERDEKA PERMAI, 75350 BATU BERENDAM, MELAKA|
|BATU PAHAT -- ( BPT )|
|NO 6, JLN FLORA UTAMA 2, TMN FLORA UTAMA, 83000 BATU PAHAT, JOHOR|
|07-4484488 / 07-4339929|
|DANGA BAY -- ( DBY )|
|C-1-3, BLOCK C, PUSAT KOMERSIAL BAYU TASEK ( THE LAKEFRONT), PERSIARAN SOUTHKEY 1, SOUTHKEY, 80150 JOHOR|
|JOHOR BHARU -- ( JHB )|
|47 & 47A, JALAN ROSMERAH 2/16,TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR|
|07-3522900 / 012-7544900|
|JOHOR HUB -- ( JBHUB )|
|SETIA BUSINESS PARK 2,NO1 JALAN PERNIAGAAN SETIA 3 TAMAN PERNIAGAAN SETIA 81100 JOHOR BAHRU|
|KLUANG -- ( XLG )|
|NO 40A , JALAN MANGGIS, 86000 KLUANG, JOHOR|
|011-21112232 / 018-2929838|
|MELAKA -- ( MKZ )|
|NO 27, JALAN MP3, TAMAN MERDEKA PERMAI, 75350 BATU BERENDAM, MELAKA|
|MUAR -- ( MUA )|
|NO 9, JALAN SAKEH 1, TINGKAT 1, 84000 MUAR, JOHOR|
|NILAI -- ( XNL )|
|PT 7269 , JALAN BBN 1/2B, BANDAR BARU NILAI, 71800 NILAI, NEGERI SEMBILAN|
|PONTIAN -- ( PTN )|
|NO 13 JALAN BAKEK, 82000 PONTIAN, JOHOR|
|SEGAMAT -- ( SGT )|
|NO 4, JALAN MUHIBBAH 2,TAMAN MUHIBBAH,BANDAR UTAMA, 85000 SEGAMAT, JOHOR|
|012-6103770 / 018-2626980|
|SENAI -- ( SNI )|
|47 & 47A, JALAN ROSMERAH 2/16,TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR|
|SEREMBAN -- ( XBN )|
|NO 27, JALAN MPK5, MEDAN PERDAGANGAN BUKIT KEPAYANG, BUKIT KEPAYANG, 70200, SEREMBAN, NEGERI SEMBILAN|
|SKUDAI -- ( KKP )|
|NO 23, JALAN PULAI BISTARI 1, BANDAR BARU KANGKAR PULAI, 81300 SKUDAI, JOHOR|
|BENTONG -- ( BTG )|
|B4, TINGKAT BAWAH,JALAN DARAT MAKMAR, 25100 KUANTAN, PAHANG|
|DUNGUN -- ( DGN )|
|LOT 8322, JALAN MELATI, KAMPUNG BATU 48,23000 DUNGUN,TERENGGANU|
|JERTEH -- ( JTH )|
|WISMA UJM LOT 3402 , BELAKANG IBU SAWAT TELEKOM, 22000 JERTEH, TERENGGANU|
|KOTA BHARU -- ( KBR )|
|LOT 3281-A KAMPUNG JAYA JALAN TENGKU MAASUM PASIR HOR 15100 KOTA BHARU|
|KUANTAN -- ( KUA )|
|B4, TINGKAT BAWAH,JALAN DARAT MAKMAR, 25100 KUANTAN, PAHANG|
|TEMERLOH -- ( TML )|
|B4, TINGKAT BAWAH,JALAN DARAT MAKMAR, 25100 KUANTAN, PAHANG|
|BINTULU -- ( BTU )|
|NO 42 BATU,LOT 1039, JALAN TANJUNG BATU, KEMENA COMMERCIAL CENTRE, 97000 BINTULU, SARAWAK|
|KOTA KINABALU -- ( BKI )|
|LOT E40-0, GROUND FLOOR, AUSTIN BUSINESS PARK, PENAMPANG, 88300 KOTA KINABALU, SABAH|
|082-364880 / 016-8860307|
|LABUAN -- ( LAB )|
|NO I/R6/04 GROUND FLOOR WISMA CHENG TE, LOT 4 KG BATU ARANG, 87000 LABUAN|
|LAHAD DATU -- ( LDU )|
|MDLD 0128 JALAN ANGGERIK, 91100 LAHAD DATU, SABAH|
|MIRI -- ( MYY )|
|2ND FLOOR, (P/L 2942 ) L2960, JALAN PUJUT 7, PUJUT SEVENEW COMMERCIAL CENTRE, 98000 MIRI|
|SANDAKAN -- ( SDK )|
|LOT 4, BLOCK 25, GROUND FLOOR , BANDAR INDAH LORONG 7 MILE 4, JALAN UTARA ,90000 SANDAKAN SABAH|
|SIBU -- ( SBW )|
|NO 26 GROUND FLOOR, PUSAT TANAHWANG, JALAN PEDADA, 96000 SIBU , SARAWAK|
|TAWAU -- ( TWU )|
|NO 6839, LOT 27, LEEKA LIGHT INDUSTRIAL ESTATE, MILE 3, APAS ROAD, 91000 TAWAU, SABAH|
|089-911301 / 089-13090|
TERMS AND CONDITIONS
By ordering the MAYEXPRESS Service as a consigner, and are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, unless the Specific Terms and Conditions apply as agreed in writing by an authorized officer of MAYEXPRESS, these Standard Terms and Conditions set out herein shall apply. MAYEXPRESS reserves the right to add, amend or cancel any Standard Terms and Conditions without any notice to you and the contents are also subject and subordinate to applicable laws, rules and regulatory directions in Malaysia.
By applied for use of the MAYEXPRESS Service on these Standard Terms and Conditions. The consignment notes, waybill or invoice (the “Consignment Note”) issued to you by MAYEXPRESS in connection with your application for use of the MAYEXPRESS Service shall incorporate these Standard Terms and Conditions.
Every Shipment is transported on a limited liability basis as provided herein. If You requires greater protection, then insurance may be arranged at an additional cost.
“Consignment Note” shall include any label produced by MAYEXPRESS automated systems, air waybill, invoices or consignment note and shall incorporate these Terms and Conditions.
In the Consignment Note, which is a non-negotiable Document, any reference to "MAYEXPRESS" refers to MAY EXPRESS LOGISTICS SDN BHD (1291454-W), its related corporations, its subsidiaries, branches, employees, directors, agents, affiliates, contractors and any of their respective employees and agents.
“Shipment / Shipment” means all goods, documents and parcels that travel under one Consignment Note and which may be carried by any means MAYEXPRESS chooses including air, road or any other carrier.
“Consigner” refers to the shipper, its employees, principals and/or agents and/or consignees and/or receivers.
“Consignee” refers to the person who receives the consignment.
"we", "us" and "our" are a reference to MAY EXPRESS LOGISTICS SDN BHD (1291454-W), carrying on its business at No.30, Jalan Anggerik Mokara 31/47, Kota Kemuning Seksyen 31, 40460 Shah Alam, Selangor. Malaysia;
1 CONSIGNER’S OBLIGATION
1.1 Packaging and Content
Consigner shall ensure that the Shipment is packed in a case, wrapper or container appropriate to the nature and weight of the Shipment such that no part of the Shipment may be removed without the case, wrapper or container being torn or broken, a seal being broken, or two adhesive surfaces being forced apart. In the event that packing of the Shipment is deemed by MAYEXPRESS to be unsuitable for transportation, Consigner shall, upon notification by MAYEXPRESS, re-pack the Shipment in a suitable case, wrapper or container in accordance with MAYEXPRESS’s directions, failing which MAYEXPRESS will re-pack the Shipment at your expense.
Consigner shall ensure that the Shipment is adequately packed in a case or container of sufficient durability and strength so as to protect against damage to it during the course of delivery and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container and that such Shipment shall bear the words "FRAGILE WITH CARE" in the case of a Shipment of a fragile nature and "DO NOT BEND" in the case of a Shipment which is susceptible to damage by bending, prominently displayed on the face of the case or container and above the address of the named addressee.
Consigner shall be responsible for the proper packaging of goods, labelling and intact packaging, in line with the safety requirements and in accordance with the courier standards to go through the transportation process to ensure the safety of goods. MAYEXPRESS will not be liable for any damages or losses that are caused by packaging problems and/or will not be liable for any damages or losses whatsoever without physical and actual proofs.
Consigner must advise on the actual value and description of the content(s) of the Shipment. MAYEXPRESS shall not be responsible for any claim or freight charges or any other costs for any false, misleading, illegal, incomplete and/or complex statement or claim that the declared value is inconsistent with the actual value of the sent items. Senders shall indemnify and hold MAYEXPRESS harmless from any loss or damages arising out of Consigners’ breach of the above representations and free from any legal liability arising from Consigners’ failures to comply with any applicable laws or regulations.
1.2 Deliveries of Documents
Posting of personal documents issued by government authorities such as identification cards, passports, driver’s licenses, birth certificates etc. MAYEXPRESS shall not be liable in any manner whatsoever for the lost and/or damage of any original and/or official documents mentioned above.
All rates charged for courier services in respect of documents which come within the purview of the Postal Services Act, 2012 are subject to the minimum pricing set by the Malaysian Communications and Multimedia Commission (MCMC) applicable from time to time. Take note that effective 1 January 2015, the minimum price set by MCMC for courier services on documents below 500g is a sum not less than Ringgit Malaysia Five (RM5.00) i.e. excluding 6% Service Tax or GST (effective 1 April 2015) per consignment note.
1.3.1 Consigner shall comply with all applicable laws, regulations and requirements (including but not limited to any imposed at any time before or during the Shipment relating to anti-terrorism measures) of customs, port and other authorities and shall bear and pay all duties, taxes, fines, imposts, expenses and losses (including without prejudice to the generality of the foregoing, charges for any additional Shipment undertaken) incurred or suffered by reason thereof or by reason of any illegal, incorrect or insufficient marking, numbering or addressing of the Shipment.
1.3.2 MAYEXPRESS disclaims the postage of any dangerous or restricted items or any items prohibited by MAYEXPRESS or the relevant authorities or is of the opinion that it is unable to deliver any item safely or legally including without limitation the following items:
(i) explosives, firearms or other offensive weapons, flammable or hazardous materials, poisonous or infectious substances, blood or blood products (whether infectious or not), dangerous or undesirable goods or all items prohibited by the International Air Transport Association, the International Civil Aviation Organization or any relevant government authority or under any applicable law or regulation;
(ii) human or animal bodies or parts of bodies, memorial tablets or any items for use in religious ceremonies;
(iii) live animals;
(iv) credit cards or debit cards;
(v) currency, or any bearer form negotiable instruments;
(vi) original copies of any record, drawing, document or electronic recording of which duplicates or copies have not been made and kept by you or high-value artworks;
(vii) documents containing a substantial amount of confidential information;
(ix) any form of gold, silver, jewelry, precious or semi-precious item;
(ix) illegal narcotics or drugs; or
(x) weapons, ammunition, radioactive, explosive, corrosive, biohazard, inhalation hazard, perishables, poisonous gases or combustible items
MAYEXPRESS will not be accountable for any subsequent charges, fines or compensation which may be incurred if the declaration of item is deemed false, incomplete, dubious or contradictory to the declaration made by the consigner before shipping, whether directly or indirectly. MAYEXPRESS reserves the right to amend or change the classes of goods or items which are categorized as Dangerous Goods or Prohibited Items at any time without prior notice.
MAYEXPRESS is not liable for any claims in damages, lost and/or delay of shipment if the item is deferred, detained, withheld, returned to consigner, or was not processed because it contains or consists of dangerous goods or prohibited postings, regardless of whether the item was intentionally or unintentionally sent by the Consigner or received by MAYEXPRESS.
1.3.3 Consigner is responsible for all posted items, including but not limited to, liquids, creams, lotions, or cosmetics that may be at risk of rupture, as well as easily perishable food and/or any other forms of food that may be harmful to other items. MAYEXPRESS is not responsible for any costs of posting, direct or indirect damages or lost, regardless of whether the item was intentionally or unintentionally sent by the Consigner or received by MAYEXPRESS.
1.4 Custom Clearance
Consigner warrants that each article in any Shipment is accurately described in the consignment note and the Customer shall attach the relevant documents to meet the export or air carriage requirements. Consigner appoints MAYEXPRESS as Customer's agent solely for performance of custom clearance. The Consigner shall provide proper documentation whenever required.
2 MAYEXPRESS’S RIGHT
Right to Inspect Content
MAYEXPRESS may, at any time, in its absolute and sole discretion, but under no obligation, to open or scan and inspect the contents of the Shipment for any reason whatsoever including without limitation the verification of the contents of the Shipment. If upon such opening and inspection, the description and declaration of the contents of the Shipment is verified as being incorrect or misleading, MAYEXPRESS may, in its absolute and sole discretion, refuse to accept such Shipment without giving any reason or it may revise the shipment charges applicable to the contents discovered.
If it appears at any time that the Shipment cannot safely or properly be deliver, or delivered further, either at all or without incurring any additional expense or taking measures in relation to the Shipment, MAYEXPRESS may without notice to Consigner (but as his agent only) take any measures and/or incur any reasonable additional expense to carry or continue the Carriage thereof, and/or to sell or dispose of the Shipment and/or to abandon the Carriage and/or to store the Shipment, under cover or in the open, at any place, whichever MAYEXPRESS in his absolute discretion considers most appropriate, which sale, disposal, abandonment or storage shall be deemed to constitute due delivery under the Consignment Note. Consigner shall indemnify MAYEXPRESS against any reasonable additional expense so incurred. MAYEXPRESS in exercising the liberties contained in this clause shall not be under any obligation to take any particular measures and shall not be liable for any loss, delay or damage howsoever arising from any action or lack of action under this clause.
MAYEXPRESS will ensure the Shipment is delivered in accordance with the delivery time efficiency standard. Delivery is deemed to have been completed where the Shipment is delivered to the addressee of address (i.e. the management office of building) and/or alternative addressee as specified by Consignor but not necessarily to the named addressee personally. If the receiver has no further objection upon receiving of item, the item is considered successfully delivered. MAYEXPRESS will not be responsible for any loss and/or damages afterwards.
Notwithstanding MAYEXPRESS to use its best efforts to deliver the Shipment to the addressee by the Preferred Delivery Date indicated by you on the Consignment Note and in accordance with the delivery schedule for MAYEXPRESS Service prevailing and indicated at MAYEXPRESS’s designated branches, offices and agents from time to time. Notwithstanding the foregoing, Consigner hereby agree and acknowledge that all deliveries are subject to potential delays including but not limited to delays resulting from adverse traffic conditions. In the event that the Consigner fail to specify the Preferred Delivery Date on the Consignment Note, the Shipment will be delivered in accordance with the MAYEXPRESS Service delivery schedule prevailing from time to time.
In the event if the recipient was not in the premise to receive the delivered item upon courier arrives or refuses to pay the Fees, the Shipment has been deemed by MAYEXPRESS to be unacceptable for delivery and MAYEXPRESS shall notify Consigner of the delivery failure and seek Consigner instructions as to the appropriate action to be taken, such as the disposal or re-delivery of the Shipment at Consigner responsibility and costs (and such costs will be forthwith reimbursed by Consigner upon MAYEXPRESS’s request), within a reasonable period from the date of such delivery failure. However, MAYEXPRESS reserves the right to decline to accept such further instructions from Consigner for any reason whatsoever.
In the event that Consigner do not provide instructions regarding the appropriate action to be taken, the item will be kept at MAYEXPRESS branch for a certain period determined by MAYEXPRESS. The period to keep the unclaimed item is deemed as storage period. MAYEXPRESS will make two (2) attempts to deliver the said item to receiver or receiver may collect the item from MAYEXPRESS branch within storage period. The item will be returned to the Consigner after storage period. Any costs of direct or indirect damages or lost to the item or its contents arising during storage period is not the responsibility of MAYEXPRESS. Without prejudice to the foregoing, in the event that the contents of the Shipment are found by MAYEXPRESS to be perishable or otherwise susceptible to changes in quality, MAYEXPRESS has the right to immediately dispose of the item without waiting for the expiry of the storage period. However, MAYEXPRESS shall use its reasonable endeavor to notify you upon such disposal.
The delivery status can be tracked and traced via www.mayexpress.com and/or by contacting the hotline number: 1800-22-8881 Any inquiries regarding the delivered items must be made within 30 days from the date of delivery.
2.3.1 In consideration of MAYEXPRESS Service, Consigner shall pay to MAYEXPRESS such amount of fees as determined by MAYEXPRESS upon your use of MAYEXPRESS Service ("Fees"). The schedule of Fees prevailing from time to time can be found at each of MAYEXPRESS’s designated branches and offices and agents offering MAYEXPRESS Service.
2.3.2 Notwithstanding Clause 2.3.1, MAYEXPRESS reserves the right to claim additional fees incurred by MAYEXPRESS upon re-weighing and/or re-measuring of the Shipment or to claim the Fees from the Receiver of the Shipment upon delivery.
2.3.3 There will be no refund of the Fees once paid to MAYEXPRESS, save in cases where any of the events in Clause 3.3 results in delay in delivery or damage to the Shipment which MAYEXPRESS deems significant.
2.3.4 Any Fees quoted by MAYEXPRESS shall exclude Service Tax or Goods and Services Tax (currently 6%), Value Added Tax and any other applicable tax, duty and expenses as may be imposed by any local or foreign Customs or similar Authority in respect of the carriage of the Consigner's Shipment. If the Customer gives different instructions on methods of payment, the Consigner shall be primarily liable for any duty, tax (including pre-payment of the same), surcharge, fine, legal costs (on solicitor-and-client basis) or loss suffered by MAYEXPRESS.
2.3.5 For deliver item to be determine in Dimensional weight by using volumetric standards as follow:
(cm) x Width (cm) x Height (cm)
The results of the calculation will be converted into kilograms (KG) and compared to the actual weight of the actual package. Shipping charges will be based on the total actual weight or the total dimensional weight, whichever is greater.
2.4 International Shipments
2.4.1 Shipment charges are calculated according to the weight or higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured to confirm this calculation. Consigner shall pay or reimburse MAYEXPRESS for all Shipment charges, ancillary charges, duties and taxes owed for services provided by the courier or incurred by MAYEXPRESS on Consigner’s or Consignee’s or any third party’s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.
2.4.2 If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air.
2.4.3 Custom Clearance: Consigner are pre-paying for the postage charges of the consignment/s only. MAYEXPRESS has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the receiver when delivery is made. MAYEXPRESS reserves the right to pass these charges directly onto the person that placed the order. If Consigner do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. MAYEXPRESS shall not be responsible for any local customs charges, import taxes or duties, temporary import export charges, shipment return charges or any similar charge(s) incurred through MAYEXPRESS carriage and/or delivery of any Consignment and Consigner must satisfy himself as to whether any of these charges will become due, and if so in what amounts, before completing an order with MAYEXPRESS. If any such charges become due as a result of our carriage and/or delivery of a Consignment on Consigner behalf and are charged to MAYEXPRESS by any competent authority Consigner agree to reimburse MAYEXPRESS fully in respect of the same within 7 days of our demand.
(a) Loss or Damage
In the event that MAYEXPRESS discovers that there has been loss of or damage to the Shipment, MAYEXPRESS shall notify Consigner of such loss or damage within a reasonable period and shall seek instructions from Consigner with respect to the appropriate action to be taken. MAYEXPRESS reserves the right to decline to accept any further instructions for any reason whatsoever.
In the event that Consigner do not provide further instructions regarding the appropriate action to be taken within a reasonable period of Consigner’s notification, MAYEXPRESS shall, at your costs (and such costs will be forthwith reimbursed by you upon Consigner’s request), take such action in relation to the Shipment as it deems appropriate, including without limitation, re-delivery of the Shipment to Consigner or retention of the Shipment, and shall notify consigner of the same.
(b) Damage/Lost Claims
3.2.1 Claim on damage/lost to the parcel or its content can only be claimed by the Consigner or the representative who has been authorized in writing by the Consigner . The claim application together with required physical and effective proof and any other necessary documents for damages or lost must be filled up and submitted within 48 hours upon receiving of the items. The required documents include:
(a) Application form
(b) Copy of the consignment note
(c) Original tax invoice to verify actual price of the content
(e) Tax invoice of consignment bill (if have)
(f) Identity card of applicant which has been certified true copy or a copy of business registration certificate (SSM) if the claimant is a business entity
(g) Insurance claim form and documents required by insurance company (for insured items)
(h) Any other required supporting documents, and submitted to the nearest MAYEXPRESS branch or email to customer service center of MAYEXPRESS at firstname.lastname@example.org
MAYEXPRESS upon received the aforesaid claim or complaint, shall within 2 working days to review all details of the claims and will contact the Consigner or the representative who has been authorized in writing by the Consigner.
MAYEXPRESS shall be deemed prima facie to have delivered the Shipment as described in the Consignment Note unless notice of loss of, or damage to the Shipment, indicating the general nature of such loss or damage in 3.2.1. If the consignee or receiver accepted the Shipment by endorsing on the Proof of Delivery without raising any damage, shortage or dispute, MAYEXPRESS shall be deemed to have discharged its responsibility / liability towards the Consigner and / or over the Shipment.
MAYEXPRESS will not compensate the
claim requested by either party if the claim is not filed within the required
48 hours period or submitted incomplete required documents. MAYEXPRESS reserves
the right to refuse any claim if the complainant is unable to verify or unable
to provide sufficient evidence that the damage/lost occurred under MAYEXPRESS
Insured items will only be able to claim insurance with completely comply to terms and conditions of insurance company.
3.2.2 Without prejudice to Clause 4 and provided that Claims is satisfied that Consigner claim is justified, MAYEXPRESS’s liability for any loss of the Shipment shall be limited to the value of the Shipment as indicated by you on the Consignment Note etc. upon acceptance of the Shipment by MAYEXPRESS or RM200 per Shipment, whichever is lower ("Compensation Limits").
In the case of damage to the Shipment, the amount of compensation shall be based on MAYEXPRESS’s own assessment of the extent of the damage to and the actual cash value of the contents of the Shipment provided always that the amount of compensation shall not exceed the Compensation Limits.
Save in cases of a delivery failure and provided that MAYEXPRESS is satisfied that Consigner claim is justified, MAYEXPRESS’s liability for any loss or damage arising from MAYEXPRESS’s failure to deliver a Shipment by the Preferred Delivery Date shall be limited to the amount of the Fees charged in respect of that Shipment.
For the avoidance of doubt, in any event, MAYEXPRESS’s liability shall not exceed the Compensation Limits even if there is both damage to a Shipment as well as a delay in its delivery of the Shipment and therefore consigner shall arrange insurance for the Shipment at your own cost if you require greater protection against the Shipment.
3.3 Limitation of Liability
MAYEXPRESS shall not be liable for the Consigner's failure to comply with the conditions herein or resulting from Consigner's acts, negligence, default, misconduct or omission, including but not limited to inaccurate description of any Shipment; inadequate or inappropriate packaging, securing, marking or addressing of any Shipment; or for the act, default, negligence, misconduct, omission, violation of any conditions herein of the receiver or anyone who has interests in the Shipment.
MAYEXPRESS shall not be liable for any loss, damage, delay, shortage, mis-delivery, non-delivery, mis-information, or failure to provide information in connection with the items stated under the heading of "Compliance of Regulation and Prohibited Item".
MAYEXPRESS shall not be liable for any loss, damage, delay, shortage, mis-delivery, non-delivery, misinformation or failure to provide information in connection with Customer's Shipment which is beyond the reasonable control of the management of MAYEXPRESS; resulting from of Acts of God and by the occurrence of a force majeure event including but not limited to:
(1) severe weather
(2) fire and flood
(3) war, rebellion, sabotage, riot, terrorism;
(4) strike or industrial dispute of whatsoever nature;
(5) act or omission of local or overseas public authority and changes in applicable law;
(6) disruption of air or ground network;
(7) mechanical problems to modes of transportation / machinery or material shortage (i.e. fuel and electricity).
MAYEXPRESS shall not be liable for any losses and damages caused by any fraud, willful acts, reckless acts, acts, omissions, gross negligence of any person (including its employees, servants, agents, affiliates, contractors, their agents and their respective employees / agents) and shall not be vicariously liable for any such action or omission for which the management of MAYEXPRESS has exercised reasonable diligence.
MAYEXPRESS shall not be liable, including but not limited to, in contract, tort, equity, negligence and strict liability for any loss of income, loss of market, loss of profit, consequential, incidental, special, indirect loss or damage whatsoever and howsoever caused whether MAYEXPRESS knew or ought to have known of the value of any shipment and/or such loss and/or damage might occur.
Where regulations, rules or other mandatory national laws do not apply to the carriage of the Shipment under the Consignment Note, MAYEXPRESS will only be liable if loss, damage, delay, shortage, mis-delivery, non-delivery, misinformation or failure to provide information in connection with the Consigner's Shipment, is proven to be resulted from the acts or omissions of the management of MAYEXPRESS committed with the intent to cause such loss or recklessly and with knowledge that such loss would probably result and MAYEXPRESS's total liability under any circumstances whatsoever shall not exceed RM200.00 per Consignment Note or the cost of replacement, whichever is lower, unless a higher value has been declared in which case the Shipment shall be insured by the customer and the customers' sole remedy shall be from the proceeds of the insurance policy.
4 CONSIGNER’S WARRANTIES AND INDEMNITY
Consigner irrevocably agrees to indemnify, defend, release and hold harmless MAYEXPRESS as against any and all liabilities, claims, demands, suits, judgments, damages, losses, costs and legal fee (on a solicitor and client basis) in connection therewith or incident thereto, arising out of Consigner's failure to comply with the conditions herein or resulting from Consigner's negligence, acts, defaults, misconduct or omissions or the Consigner's errors in the declaration of the Shipment or the provision of erroneous information relating to the Shipment or non-declaration of the dangerous nature of the Shipment and/or the failure of the customer to comply with all applicable import, export , customs and other laws and regulations which apply to the Shipment.
Consigner is aware that every Consignment Note (whether in blank or used) supplied by MAYEXPRESS shall remain the property of MAYEXPRESS. Consigner shall procure that every Consignment Note shall be accounted for and shall only be utilized for shipment to be delivered by MAYEXPRESS and not otherwise. Consigner shall not misuse or distribute the Consignment Note for the consigner's/ third party(ies)' own purposes. Consigner shall indemnify and keep MAYEXPRESS its agents, workmen or servants harmless against any liability, loss or damage (including bodily injury) of whatsoever nature direct or indirect sustained by MAYEXPRESS, its agents, workmen or servants attributed, related to and/or howsoever arising from the customers acts, omission, neglect, intentional or dishonest acts and/or any damage/ loss which is attributable, related to and/or howsoever arising from the Consigner/ third party(ies)' wrongful/ unauthorized use or distribution of the Consignment Note. This indemnity shall also include any liability, loss or damage as a result of any claim whatsoever and any summons, penalties, fines against MAYEXPRESS by any third party or the relevant Authorities as a result of any act, omission, neglect or intentional acts by the Consigner, its agents, workmen or servants and/or third party(ies) arising from/ attributed to the wrongful/ unauthorized/ misuse of any Consignment note.
5 PERSONAL DATA (PRIVACY) POLICY
By signing of the Consignment Note, Consigner shall authorize MAYEXPRESS to use Consigner personal data for all lawful purpose including but not limited to disclosure of Consigner personal data by MAYEXPRESS to any government and/or regulatory authority.
6 GOVERNING LAW
The Standard Terms and Conditions shall be subject to and construed in accordance with the laws of Malaysia. The parties hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Malaysia.
Understanding that it is a corporate social responsibility to be compliant with the Personal Data Protection Law in Malaysia, this Personal Data Protection Notice (hereinafter referred to as the "Notice") is issued to all valued customers/prospective customers of MAY EXPRESS LOGISTICS SDN BHD pursuant to the requirements of the Personal Data Protection Act 2010 (hereinafter referred to as the "PDPA").
In the course of your dealings with MAY EXPRESS LOGISTICS SDN BHD (hereinafter referred to as the "Company" or collectively referred to as "us", "we" or "our", as the case may be), we will request that you provide data and information about yourself ("Personal Data") to enable us to enter into transactions with you or to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services/products, client relationship management, planning purposes in connection with future services/ products, new service/product launches and events including promotional events with our affiliated companies and business partners within our service/product offerings.
Personal Data means any information provided by you which relates to and/or relates back to you may include but not limited to your: Name; Age; Race; Religion; Nationality; Identity card/passport number; Correspondence/office/e-mail address; Gender; Marital Status; Home/Office/Mobile phone/facsimile number; Bank Account Information; login/admin password; product code; Status of proceedings of courts of law, tribunals and arbitration; and any other personal data as defined and described under PDPA 2010.
The sources that the company may obtain your personal data may include, but not limited to, directly and/or indirectly from you, spouses, next-of-kins, family members, cookies used on the website, documents, business directories, authorities, etc.
During your course of dealing with us, Personal Data you provide will be collected, used and otherwise processed by us for, amongst others, the following purposes:
- The delivery of notices, services or products and the marketing of such services or products to you;
- For you to enter into the necessary agreement and/or contract to purchase the services/products from us;
- Our business partners and online affiliates that provide related services or products in connection with our business;
- Our auditors, consultants, accountants, lawyers or other financial or professional advisers;
- Our sub-contractors or third-party service or product providers as may determine to be necessary or appropriate; and/or
- Any of our related companies and subsidiaries including those established in the future;
- Customer relationship management procedures;
- Those purposes specifically provided for in any service/product offered by us;
- Conducting marketing and client profiling activities in connection with our services and/or related products;
- Credit assessments and other background checks as we may determine to be necessary or appropriate;
- Our internal record keeping;
- Collection of outstanding payments;
- Prevention of crime (including but not limited to fraud, money-laundering, bribery);
- Meeting any legal or regulatory requirements relating to our provision of services/products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any of our member companies;
- Purposes relating to any of the above (including but not limited to research, benchmarking, statistical analysis and customer satisfaction survey);
- To monitor, review and improve the company’s services.
- Enable us to send you information by e-mail, telecommunication means (telephone calls or text messages) or social media about services/products offered by selected third parties that we think may interest you but in doing so we maintain control over your Personal Data and we will not disclose your Personal Data to such third parties without your prior consent; and/or
- Post sales services
We will specify the purpose of use of Personal Data and will not use it beyond the specified purpose (hereinafter, "Purpose of Use"). Furthermore, we will not use Personal Data beyond the purpose limited by related regulations.
When a third party is consigned to deal with the Personal Data (such third party shall hereinafter be referred to as "Contractor"), we shall take such necessary measures to cause the third party to manage the Personal Data properly.
Optional Personal Data is information you voluntarily provide to us, which we may process during the transaction or to provide you with other services or products. Fields requiring mandatory Personal Data will be indicated for you and if you choose not to furnish any mandatory Personal Data requested, you agree that (notwithstanding any agreement between you and us) we shall be entitled to cease the provision of any services or products to you without incurring any liability whatsoever for any losses which you may suffer as a result of such cessation.
Your personal data which are in our possession will be kept confidential and you hereby consent and authorize us to disclose your personal data to the following third parties’ categories: -
a. Our affiliates, auditors, business associates, business consultants, accountants and/or other professional advisors and/or consultants as we deem necessary;
b. Our third-party service providers as we deem necessary or appropriate;
c. Bank, financial institution, insurance companies, land authorities, Malaysian Inland Revenue Board, Companies Commission of Malaysia, court of laws;
d. Any person and/or body corporate to whom we are compelled to or required under law or in response to local, state, federal or international authority, court of laws, tribunal, arbitration center, commission, council or association legally authorized by law.
5 Rights to Access and Correct Your Personal Data
(a) Right to request access to personal data
Subject to our rights of refusal under the act and subject to payment of fee, you are entitled to request access to your personal data that is processed by us with reasonable notice.
(b) Right to request correction of personal data
Subject to our rights of refusal under the act and subject to payment of fee, you are entitled to request the correction of your personal data that is held by that is inaccurate, incomplete or out-of-date with reasonable notice.
(c) Rights to limit processing of your personal data
You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.
6 Proper Management of Personal Data
We shall maintain and process your Personal Data in a secure manner and manage in the most up-to-date condition and utmost accuracy. We endeavor, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your Personal Data and the accidental loss or destruction of, or damage to, or falsification of, or leakage of your Personal Data. We will also exercise appropriate supervision to our employees handling Personal Data.
7 Management of Sensitive Data
The Company will not acquire, use and provide to any third-party sensitive data (e.g. political affiliation, religion, participation in labor union, race, ethnic group, family origin, legal address on family registry and medical information) unless authorized by law or necessary to conduct business on condition that the Company has the related customer's consent.
By submitting your Personal Data to us, you consent to us collecting, using, disclosing and processing your Personal Data in accordance with this Notice. We will also take it that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your Personal Data. In some circumstances, you may have provided Personal Data relating to other individuals (such as your spouse, family members or other third-party including minors). You represent and warrant that you are authorized to provide their Personal Data to us and you have obtained their consent to the collection, use, disclosure and processing of their Personal Data in accordance with this Notice. Please be rest assured that you will be able to terminate your consent at any time by writing to us of your intention.